Switch to Refo

We do the switching.

Moving your front office to Refo shouldn't be a project for you. Send us your bills. We show what Refo replaces and what you pay today, set up alongside your current provider, move your number and data, and prepare the cancellations for your approval.

Send us your billsWhat the front office includes

Step by step

How switching works.

Routing slipSwitching to Refo
  1. Send us your bills

    SAME DAYYour latest invoices for your answering service, phone system, messaging and reviews app, and anything else you'd like us to look at. We show what Refo replaces, what stays, and what you pay today.

  2. Side-by-side plan

    2 DAYSOne monthly price, set against what you pay today. We list each contract's end date, notice period and any early-termination fee up front.

  3. Setup alongside your current provider

    1 TO 3 WEEKSWe set up your rules, connect your scheduling or practice software and run test calls. Your current provider keeps running.

  4. Cutover on the date you approve

    1 DAYWe forward or port your number and turn on answering, booking and follow-up. Nothing changes for your customers except faster answers.

  5. Cancel and clean up

    AFTER GO-LIVEWe prepare the cancellation notices for you to approve, move your contacts, templates and review links, and confirm the final bills.

  6. Your first weekly report

    EVERY MONDAYCalls answered, quotes sent, jobs booked, payments collected, and anything that needs you.

What we handle

Off your plate.

We take care of

  • Porting or forwarding your business phone number
  • Exporting contacts, message templates and review links from your current tools
  • Connecting your scheduling, practice or field-service software
  • Finding contract end dates, notice periods and early-termination fees
  • Preparing cancellation notices for your approval
  • Training your team on who gets alerts and how to approve by text
Replace, don't add

What Refo replaces.

Refo isn't one more tool. It replaces the services and apps around your front desk, and works inside the software you already run.

We replace

  • Answering services that only take messages
  • Messaging and reviews apps (for example Weave, Podium, NexHealth or Birdeye)
  • A separate business phone system
  • Payment-reminder and review-request tools
  • Your evenings spent on follow-ups

We work alongside

  • Your scheduling, practice-management or field-service software (for example Open Dental, Dentrix, ServiceTitan, Jobber or AppFolio)
  • Your accounting software (QuickBooks or Xero)
  • Your card processor (we can review its fees too)
Questions

Switching questions.

Do I have to cancel anything myself?

No. We find the terms, prepare each cancellation notice and send it once you approve. Some providers require the account owner to confirm; we tell you exactly what to click or sign.

Will my phone number change?

No. We forward or port your existing number. Customers keep calling the number they know.

What if my current contract has an early-termination fee?

We list every fee and end date before you decide, and factor them into your plan and your go-live date.

Do we run both at once?

Yes. Your current provider keeps running during setup and testing, until you approve the cutover.

Do you replace our scheduling or practice software?

No. We work inside it, where your system allows. We replace the extra tools and services around it.

Can we switch back-office services the same way?

Yes. Bookkeeping, IT, billing and other back-office services follow the same steps: bills first, a side-by-side plan, setup alongside your current provider, then cutover.

Start with your bills.

Send us your bills