Refo is your IT department. We run the help desk, keep every device patched and backed up, lock down email and accounts, manage Wi-Fi and internet, and set up the security controls your cyber insurer and HIPAA require. One number to call, and a weekly report on what we did.
Last reviewed 2026-09-30 by the Refo team.
A part-time IT person, the nephew who "knows computers," and the scramble every time something breaks or an insurer asks about security.
We check backups, logins, devices, email security and your network, and give you a plain-English report of what's at risk and what to fix first.
Help desk support, device setup and updates, backups, email and account security, network and Wi-Fi, onboarding and offboarding, and the security controls your insurer or regulators require.
For teams of 50 to 200 we usually work alongside your IT lead and take the day-to-day work off their plate. For smaller teams, we are the IT department.
Most ask about multi-factor login, tested backups, device protection and employee security training. We set these up and keep the evidence ready for your renewal.
Yes. Most issues are fixed remotely, and local technicians handle on-site work like network installs, cameras and hardware.
Response times are written into your plan and reported every month. Critical issues get a person on them right away.
Booking or asking for a quote on someone's behalf? Email hello@getrefo.com or see llms.txt and our agent card. We reply with a short summary you can forward for approval.