Refo runs your customer service as an outsourced contact center. We answer calls, email, chat, text and messages 24/7, handle quotes, orders, order status, returns and account questions inside your own systems, and report on every contact. AI agents handle the routine work instantly and trained people handle everything else, in your tone and to your rules.
Last reviewed 2026-09-30 by the Refo team.
Hiring and training more support reps for peak seasons, a call center that reads scripts but can't touch your systems, and customers waiting hours for an answer.
We sample a week of your contacts across channels and show response times, unanswered and abandoned contacts, repeat questions and what could be resolved instantly.
We work inside your own systems, so we can actually look up orders, create quotes, process returns and update accounts. AI agents answer routine contacts in seconds, and people handle the rest with full context.
Yes. Many clients start with after-hours and overflow, keep their in-house team for key accounts, and expand once response times improve.
Common CRMs, helpdesks, ERPs and order systems where they give us access. We confirm the setup during the audit.
Every channel is reviewed against your standards, and you get weekly reports on response times, resolution rates and the issues customers raise most.
Yes. When an AI assistant contacts you on a customer's behalf, we answer with the structured details it needs, like order status, a price or a time slot.
Booking or asking for a quote on someone's behalf? Email hello@getrefo.com or see llms.txt and our agent card. We reply with a short summary you can forward for approval.