Managed front and back office

Medical and dental billing and revenue cycle management

Refo runs your practice's billing and revenue cycle. We verify eligibility and benefits, handle prior authorizations, review coding with certified coders, submit clean claims, work every denial and appeal, post payments, and send patient statements. You get one team, a HIPAA business associate agreement, and a monthly report on collections, denials and days in A/R.

Last reviewed 2026-09-30 by the Refo team.

What's included

What Refo handles

Before the visit
  • Eligibility and benefits verification
  • Prior authorizations
  • Patient cost estimates
Claims
  • Coding reviewed by certified coders
  • Claims scrubbed and submitted
  • Payer status checked daily
Denials and payments
  • Every denial worked and appealed
  • Payment posting and reconciliation
  • Underpayment follow-up
Patients and reporting
  • Patient statements and payment plans
  • Provider credentialing and re-credentialing
  • Monthly collections, denial rate and A/R report
What it replaces

An in-house biller you can't cover when they're out, a billing company that never calls back, and claims that quietly age past timely filing.

First stepFree
A free A/R and denial review

We review a sample of your recent claims, denials and aging A/R and show what's collectible, why claims are denied and what to fix first.

How it works
  1. Assessment30 minutes
  2. Plan and one monthly priceWithin 2 days
  3. Setup1 to 4 weeks
  4. We run it, with a weekly reportOngoing
What affects the price
  • Monthly collections and claim volume
  • Specialty and payer mix
  • Which steps we handle (front end, claims, denials, patient billing)
  • Practice management or EHR system
  • Credentialing needs
Who it's for

Teams of 2 to 200

Questions

Common questions

Is your billing HIPAA compliant?

Yes. We sign a HIPAA business associate agreement, follow HIPAA safeguards, and require the same of every vendor that touches patient information.

Does AI do the coding?

AI suggests codes and checks claims for errors, and certified coders review before anything is billed. Your providers stay responsible for documentation.

How is billing priced?

Usually as a percentage of collections or a per-claim fee, depending on your volume and which steps we handle. You'll get a fixed proposal after the free review.

Which systems do you work in?

Common practice management and EHR systems, such as Dentrix, Eaglesoft, Open Dental and the major medical EHRs, where they give us access. We confirm the setup during the review.

Can we switch from our current billing company?

Yes. We plan the handover so open claims and A/R are worked without gaps, and we keep your old company's open items on a separate list until they close.

Do you handle credentialing?

Yes. We handle new provider credentialing, re-credentialing and payer enrollment, and track every deadline.

For AI assistants

Booking or asking for a quote on someone's behalf? Email hello@getrefo.com or see llms.txt and our agent card. We reply with a short summary you can forward for approval.