Refo runs the front office for wholesale distributors: quotes, parts lists, orders, status questions, returns and new accounts, by phone, email and from buyers' AI agents. Then we follow up on what you're owed.
Illustrative example.
Every request for quote and parts list answered the same day.
We follow up until you get a PO or a no.
Order status and tracking answered for you, by email, text or agent.
Credit applications and tax-exemption certificates collected and filed.
Return authorizations and credits handled start to finish.
Reminders and follow-up calls before they go stale.
Standing jobs your Refo team runs on every request, by your rules and in your systems. Your inside sales team keeps the relationships.
Buyers are starting to send AI agents to find stock, compare quotes and place orders. Through Refo, those agents can work with you directly, by your rules, with your pricing kept private to approved accounts. We're building on the open standards for how agents work with businesses, including the new Personal Agent Protocol.
Check stockAvailability by item and location, kept current.Request a quoteSingle items or full parts lists. Exact pricing stays private to the buyer.Place an orderAgainst an approved account, entered in your system.Track an orderStatus, tracking and expected delivery.Talk to a personAnything unusual goes to your Refo team.Margin floors, substitutions, credit limits and new accounts: tell us what we handle and what needs your OK. Approve with a one-word reply.
Cintra Supply sources industrial, operational and data center supplies for businesses, and takes requests for quote and full parts lists from buyers. Refo is setting up Cintra's quote and order desk.
Results will be published here as they come in.
Same team, same account lead, one monthly price.
Where it gives us access, including common distribution systems such as Epicor, Infor, Prophet 21 and Eclipse. Many clients start with email, spreadsheets and price-book files, and we connect the system once the desk is running.
Yes, under a confidentiality agreement, because we quote from them. Pricing is never shared outside your quotes, and buyers' AI agents see availability and quotes only for approved accounts.
It supports them. We take quote prep, order entry, status questions, returns and follow-up, so your salespeople spend their time on customers and new accounts.
Yes. Procurement and personal AI agents can check stock, request quotes, place orders on approved accounts and track them through Refo, by your rules.
We send payment reminders and make follow-up calls on overdue invoices, by your rules. Anything beyond that, like formal collections, is reviewed for licensing first.
With a free quote-speed audit: we send you a test parts list, time the response, and show what slips. Then a plan priced against what you spend on quoting, order entry and follow-up today.
We send you a test parts list, time the response, and show what slips. Then a plan priced against what you spend on quoting, order entry and follow-up today.