Refo answers your funeral home's calls 24/7 using scripts written with your team. We take first calls, collect the details your directors need, and page your on-call director or removal team by your rules. We answer price questions from your General Price List, schedule arrangement conferences, and book pre-planning inquiries with your licensed staff. Behind the desk, we handle bookkeeping, payroll, vendor bills and license renewals.
Last reviewed 2026-09-30 by the Refo team.
Every call answered with your script, the first-call details taken and your on-call director paged.
Calls answered during services and arrangements, with messages routed by your rules.
Price questions answered from your current General Price List.
Inquiries answered and appointments booked with your licensed pre-need staff.
We call your funeral home after hours as a family would and show how quickly the call is answered, what details are taken and how long it takes your on-call director to hear about it.
With your script. We collect the details your team needs, such as the name of the deceased, place of death and the family's contact information, then page your on-call director and log the call.
Yes, if you want us to. We answer price questions from your current General Price List and share the list as you instruct.
No. We answer general questions and book appointments with your licensed staff, who handle pre-need arrangements.
Where it gives us access. We confirm the setup during the test.