For med spas

Marketing and front office for med spas

Refo fills your med spa's calendar and keeps it full. We manage your Google profile, reviews and visibility in AI answers, answer every call, text and message, book consultations and collect deposits, and follow up on treatment plans and memberships. Behind the desk, we handle HIPAA-ready IT and your books.

Last reviewed 2026-09-30 by the Refo team.

What we solve

What med spas tell us

New clients choose whoever shows up first.

Your profile, reviews and treatment pages built to be found by customers and AI answers.

Inquiries wait hours for a reply.

Calls, texts and messages answered in minutes, and consultations booked.

No-shows and empty slots.

Deposits and reminders, with a waitlist to fill cancellations.

Clients don't come back on schedule.

Follow-ups on your treatment schedule, plus membership and package renewals.

What's included

What Refo handles

Get found
  • Google profile and reviews managed
  • Treatment pages AI answers can cite
  • Monthly check of what AI answers say
Book consultations
  • Calls, texts and messages answered fast
  • Consultations booked with deposits
  • Reminders that cut no-shows
Keep clients
  • Follow-ups on your treatment schedule
  • Membership and package renewals
  • Win-back for lapsed clients
Behind the desk
  • HIPAA-ready IT
  • Bookkeeping and payroll
  • Policies and training records
First stepFree
A check of how customers and AI find you

We ask ChatGPT, Gemini, Perplexity and Google's AI answers about treatments in your area, review your profile and response times, and show who's winning the clients today.

What affects the price
  • Number of locations and providers
  • Inquiry volume across channels
  • Number of treatments and pages
  • Which back-office services you add
Questions

Common questions

Do you give medical advice to clients?

No. We answer questions about scheduling, pricing and your published information. Clinical questions go to your providers.

Do you handle Instagram and Facebook messages?

Yes, when you connect those accounts. Messages are answered and consultations booked the same way as calls and texts.

Can you take deposits?

Yes, through your booking or payment system, using your deposit and cancellation policy.

How do you handle advertising rules for treatments?

We write from your approved claims and follow platform and state rules for advertising medical aesthetic treatments. You approve new claims before they go live.

Is it HIPAA compliant?

We sign a HIPAA business associate agreement and follow HIPAA safeguards for any client health information.