Refo is a medical answering service and front office for independent practices. We answer patient calls and texts 24/7, route urgent calls by your on-call protocol, book and confirm appointments, verify insurance before visits, handle refill and records requests for your team, and follow up on balances. Behind the desk, we run billing and claims, HIPAA-ready IT and your books. We sign a HIPAA business associate agreement.
Last reviewed 2026-09-30 by the Refo team.
Urgent calls routed by your on-call protocol; everything else booked or logged for the morning.
Overflow and after-hours calls answered, so your staff can focus on patients in the office.
Eligibility and benefits verified before the visit.
Claims followed up and patient balances collected.
We review 30 days of calls and your open claims, and show missed calls, unconfirmed appointments, denials and unpaid balances.
No. We follow your on-call protocol and route clinical questions to your providers.
We sign a HIPAA business associate agreement and follow HIPAA safeguards, and so does every vendor that touches patient information.
Your EHR and practice management system where it gives us access. We confirm the setup during the review.
A physician answering service takes messages and pages the doctor. Refo also books, confirms, verifies insurance, handles requests and runs billing.