Refo is an HVAC answering service that does more than take messages. We answer every call and text 24/7, triage no-heat and no-cool emergencies by your on-call rules, book jobs into your schedule, quote standard work from your price book, follow up on open estimates and maintenance plans, collect payments and request reviews. Customers' AI assistants can book you through Refo too.
Last reviewed 2026-09-30 by the Refo team.
Every call answered, emergencies paged to your on-call tech by your rules.
Coverage scales with heat waves and cold snaps, so no call waits.
Every open estimate chased until it's won or closed.
Renewals and tune-up reminders go out on schedule.
We call you after hours, review 30 days of calls and estimates, and show missed calls, slow responses and estimates that never got a follow-up, with the revenue involved.
A regular answering service takes a message. Refo books the job, quotes standard work, follows up on estimates and collects payment, by your rules.
We follow your on-call rules: no heat, no cool with vulnerable occupants, gas smells and water leaks go straight to your on-call tech. Everything else is booked for the next available slot.
Yes, where your software gives us access. We confirm the setup in the audit.
Yes. Coverage scales with call volume, so peak days don't mean missed calls.
Yes. Assistants can check availability, get a quote for standard work and book through Refo, by your rules.