Refo is a plumbing answering service that books jobs, not just messages. We answer every call and text 24/7, send burst-pipe and backup emergencies to your on-call plumber, book service calls into your schedule, quote standard work from your price book, follow up on estimates, collect payments and request reviews. Customers' AI assistants can book you through Refo too.
Last reviewed 2026-09-30 by the Refo team.
Every call answered and booked, emergencies sent to your on-call plumber.
Answered on the first ring, day or night.
Every estimate followed up until you get a yes or a no.
Payment reminders with a link to pay, then a call.
We call you after hours, review 30 days of calls and estimates, and show what was missed and the revenue involved.
A typical answering service takes a message. Refo books the job, quotes standard work, follows up on estimates and collects payment.
You decide. Common rules: burst pipes, active leaks, sewer backups and no water go to your on-call plumber right away.
Yes, for standard jobs from your price book. Larger or diagnostic work is booked for an estimate.
Yes, where it gives us access, including ServiceTitan, Housecall Pro and Jobber.