For real estate agents and brokerages

Real estate answering service that books the showing

Refo is a real estate answering service for agents, teams and brokerages. We answer buyer and seller calls and texts 24/7, respond to listing and portal inquiries in minutes, qualify leads by your questions, book showings and listing appointments into your calendar, and follow up until each lead is active or closed. Conversations follow fair housing rules.

Last reviewed 2026-09-30 by the Refo team.

What we solve

What real estate agents and brokerages tell us

Leads call while you're at a showing.

Every call and text answered in minutes, day or night.

Portal leads go cold.

Instant replies and follow-up until the lead books or opts out.

Showings and listing appointments take endless back-and-forth.

Booked straight into your calendar.

Past clients drift away.

Check-ins and referral requests on your schedule.

What's included

What Refo handles

Answer and qualify
  • Buyer and seller calls answered 24/7
  • Listing and portal inquiries answered in minutes
  • Leads qualified by your questions
Book
  • Showings scheduled
  • Listing appointments booked
  • Open-house follow-up
Follow up
  • Lead follow-up until active or closed
  • Past-client check-ins
  • Review and referral requests
Behind the desk
  • Bookkeeping and commission tracking support
  • License renewals and continuing education reminders
  • Vendor and marketing bills
First stepFree
A lead-response test

We send test inquiries to your listings and number, and show how long leads wait and what happens after hours.

What affects the price
  • Number of agents
  • Lead and call volume
  • Hours covered
  • CRM you use
Questions

Common questions

Do you follow fair housing rules?

Yes. Conversations follow fair housing scripts, and qualification questions stay on budget, timing, location and financing status.

Which CRMs do you work with?

Common real estate CRMs where they give us access. We confirm the setup during the test.

Can you book showings directly?

Yes, into your calendar and by your rules for which properties and times are available.