Refo answers every client call and text for your veterinary clinic, books and confirms appointments, collects refill and records requests for your team, sends vaccine and wellness reminders, and routes urgent cases using triage rules your veterinarians approve. Behind the desk, we handle IT, books and payroll.
Last reviewed 2026-09-30 by the Refo team.
Every call and text answered, so your team can focus on patients in the building.
Requests collected, organized and sent to your team to approve.
Reminders go out on schedule, and lapsed clients get a nudge to book.
Urgent calls routed by your rules to your team or the emergency hospital you choose.
We review 30 days of calls and messages and show missed calls, hold times, open refill and records requests and overdue reminders.
No. We follow triage rules written or approved by your veterinarians and route urgent cases right away. Medical questions go to your team.
We work in common veterinary systems such as ezyVet, Cornerstone and AVImark where they give us access, and confirm the setup during the audit.
We collect the details and send them to your team for approval. We never approve refills ourselves.
We follow your rules, usually routing emergencies to your on-call doctor or the emergency hospital you choose, and log every call.