Refo answers tenant and owner calls 24/7, triages maintenance requests by your rules, dispatches your vendors for emergencies, answers leasing inquiries and schedules showings, and follows up on rent. Behind the desk, we keep your books, including trust accounting, and manage your vendors and filings.
Last reviewed 2026-09-30 by the Refo team.
We triage every call by your rules and dispatch your on-call vendor for real emergencies.
Every inquiry answered in minutes, with showings booked straight into your calendar.
We track vendors, certificates and bills, and chase what's missing.
Owner questions answered and statements sent on schedule.
We review 30 days of calls and messages and show how many came after hours, how many were real emergencies, and how many leasing inquiries waited too long.
You set the rules. Typical emergencies are active water leaks, no heat, gas smells and lockouts. We follow your list, dispatch your vendor, update the tenant and log everything for your team.
We work in your property management software where it gives us access, and confirm what's possible during the audit.
Yes. We use your approved vendor list and your rules for who gets called, and when.
Yes. Leasing conversations follow fair housing scripts. We answer questions and schedule showings; screening and approval decisions stay with you.
Our bookkeepers handle trust and operating accounts in your software. Your broker remains responsible under your state's rules, and we keep the records ready for review.